Shipping policy
Shipping Policy
All Tribes Treasures is the online store for Southwest Treasures, our Albuquerque retail business. This Shipping Policy explains how we process, package, and deliver online orders placed through AllTribesTreasures.com.
Order Processing Times
Most orders are carefully packaged and shipped within 1-2 business days after purchase, unless a different processing time is listed in the product description.
Custom, personalized, and made-to-order products may require additional preparation time. Custom furniture orders typically require 4-6 weeks for completion before shipment.
Shipping Carriers
Depending on the package size, weight, destination, and service selected, orders may ship through USPS, UPS, FedEx, freight carriers, or private delivery services.
Available shipping methods and delivery options are shown at checkout when you enter your shipping address.
Estimated Delivery Times
- U.S. domestic orders: approximately 3-7 business days after processing
- International orders: approximately 1-4 weeks after processing
Delivery estimates are provided for guidance only. Actual delivery times may vary because of the carrier, destination, weather, holidays, customs processing, and other delays outside our control.
Tracking Information
When tracking is available, tracking information is sent to the email address used at checkout after the order ships. Tracking details may also appear in your order information.
Tracking availability and scan updates depend on the carrier, shipping service, destination, and package type.
Shipping Rates
Shipping costs are calculated at checkout based on the package size, weight, shipping method, and destination. Some products may qualify for free shipping or a flat-rate shipping option when stated in the product listing.
Furniture Delivery
Free local delivery is available through Southwest Treasures for eligible New Mexico furniture purchases.
Furniture delivered outside New Mexico may ship by freight or through a private third-party delivery service. Delivery rates and estimated timelines vary according to the destination, carrier, item size, and delivery requirements. We will contact the buyer to coordinate furniture delivery details when needed.
Packaging
Orders are packaged carefully using protective materials. Eco-friendly or recycled packaging materials may be used whenever practical. Fragile, artisan, jewelry, mineral, and other delicate items may receive additional wrapping or protective packaging.
International Orders, Customs, and Import Taxes
International orders may be subject to customs duties, import taxes, value-added taxes, brokerage charges, or other fees imposed by the destination country.
The buyer is responsible for applicable customs duties, taxes, and destination-country fees. All Tribes Treasures is not responsible for delays caused by customs processing.
Shipping Address Changes
Please check your shipping address carefully before completing checkout. Contact us as soon as possible if you notice an address error.
Once an order has shipped, we may not be able to change the address or reroute the package. All Tribes Treasures is not responsible for delivery problems caused by an incomplete or incorrect address provided at checkout.
Lost, Damaged, or Delayed Packages
If your order is delayed or appears to be missing, contact us so we can help review the tracking information and determine the appropriate next step.
When appropriate, we will assist with contacting the shipping carrier or starting a carrier claim. Carrier delivery times and scan updates are outside our control.
Local Pickup
Local pickup may be available for eligible orders by request. Contact us before checkout to confirm whether local pickup is available and to arrange pickup details.
Shipping Questions
For questions about shipping, order processing, delivery estimates, or local pickup, visit our Contact Us page, email info@alltribestreasures.com , or call 505-570-6181.
Frequently Asked Questions
How long does it take to process my order?
Most orders ship within 1-2 business days after purchase. Custom, personalized, made-to-order, and furniture products may require additional processing time.
How long does shipping take?
U.S. domestic delivery typically takes approximately 3-7 business days after processing. International delivery typically takes approximately 1-4 weeks, depending on the destination and customs processing.
Will I receive tracking information?
When tracking is available, tracking information is sent by email after the order ships. Tracking updates depend on the carrier and shipping service.
Do you offer local delivery for furniture?
Free local delivery is available through Southwest Treasures for eligible New Mexico furniture purchases. Furniture delivery outside New Mexico may require freight or a private delivery service.
Do you offer local pickup?
Local pickup may be available for eligible orders by request. Contact us before checkout to confirm availability and arrange pickup details.